Privacy Notice
Smart Asset Maintenance Ltd. takes your privacy seriously and is committed to being fair and transparent about how it collects and uses that data and to meet its data protection obligations. This Privacy Notice sets out how we collect, process and store your personal data as well as your rights in relation to your personal data.
If you have any queries or would like any further information relating to this Privacy Notice or about exercising any of your rights, please contact the Data Protection Officer, Celia Cionnagh, via email: dpo@mcpeurope.com
It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes but you’re welcome to come back and check it whenever you wish.
What personal data do we collect?
The personal information that we collect about you may include your name and place of work details including address, telephone number and email.
We collect this personal data through the information you provide when you:
Contact us by phone, email or in writing
Request information regarding our products and/or services via email, telephone or submitting a form through our website
Enter into a contract to receive our products and/ or services
Set up and account with us
Sign up through our website to download information from our Resources area
Sign up to receive communications from us
Complete a customer satisfaction survey
We may automatically collect information if you visit our website, including details of your visits, but not limited to, traffic data, location data, weblogs and other communication data and the resources you accessed.
We may collect technical information about your computer, including IP address, operating system and browser type.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
How do we use your personal data?
We process personal information for certain legitimate business purposes which may include:
Providing products and/or services to you
Fulfilling our contractual agreements to you
Communicating with you in relation to the potential provision of products and/ or services
Creating an account and invoicing for products and/ or services provided to you
Providing you with industry information, surveys, newsletters, offers, promotions, related products and/or services which may be of interest to you
Communicating with you in relation to any complaints, issues or disputes
Analysing marketing data, promotional campaigns, website visits in order to make improvements to our products and/or services
Requesting customer feedback relating to the provision of our products and/ or services
You have the right to object to the processing of your personal data on the basis of Legitimate Interest as detailed in the ‘Your Rights’ section of this document.
You also have the right to change your preferences or unsubscribe from any marketing communications from us. Every communication we send will give you the opportunity to opt-out or select the products and/ or services that you are interested in.
Who do we share your personal data with?
Your personal data will only be accessed by those who have a genuine business need to know it. This may on occasion mean that your personal information will be shared with a trusted third party in the course of fulfilling our contractual obligations to you, for example:
Associate consultants and/ or trainers when providing our products and/ or services to you
Our trading partners to enable provision of quotations or to deliver agreed products and/ or services to you
Our IT and CRM support service providers in connection with maintaining our systems and continuation of services to you
Where we engage third parties to process personal data on our behalf, they do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.
Your personal data may be transferred outside the European Economic Area (EEA) to one of our trusted third parties only for the purposes of fulfilling our contractual obligations to you. Data transferred outside the EEA will be protected by appropriate safeguards that will be approved as being adequate by the European Commission.
Where do we store your personal data?
We take the security of your data seriously and have internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed.
All information is stored on our secure servers and is not accessed except by our employees in the performance of their duties.
Please note that the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
How long will we keep your personal data?
Where we have identified a legitimate business interest, we will hold your personal data securely for an indefinite period in order to communicate with you regarding our products and/ or services that may be of interest to you. You may change your preferences at any time or unsubscribe by clicking on the link provided in our communications. You may also exercise your right to unsubscribe at any time by contacting Celia Cionnagh via email at dpo@mcpeurope.com
Your rights
You have various rights with respect to our use of your personal data, these include:
Access and obtain a copy of your data on request
Require the organisation to change incorrect or incomplete data
Require the organisation to delete or stop processing your data, for example where the data is No longer necessary for the purposes of processing
Object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing
Ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation’s legitimate grounds for processing data
If you would like to exercise any of these rights, please contact Celia Cionnagh via email at dpo@mcpeurope.com
If you believe that the organisation has not complied with your data protection rights, you can contact the Information Commissioner’s Office: https://ico.org.uk
Data controller:
Smart Asset Maintenance Ltd., Blythe Valley Innovation Centre, Central Boulevard, Blythe Valley Business Park, Solihull. West Midlands United Kingdom B90 8AJ